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We endeavor for every guest to Giant Center, Hersheypark Stadium, and Hershey Theatre to thoroughly enjoy their experience. Please help us by following our policies and procedures to ensure everyone has a sweet time!
Guests must refrain from conduct that is inconsistent with the fun and family atmosphere at all Hershey Entertainment venues. Such conduct includes but is not limited to: interfering with other guests' ability to enjoy an event; using foul or abusive language or gestures; appearing to be in a drunken or diminished capacity; failure to produce a ticket on request or sitting in a seat which is not ticketed; possession of unauthorized items; moshing or crowd surfing; and interfering with an event. Violators are subject to ejection and possible arrest.
Outside food and beverages, including all alcoholic beverages, are not permitted inside Hershey Entertainment venues. Exceptions will be made for guests with medical restrictions/conditions. Guests with small children are permitted to bring baby food and formula. Venue personnel reserve the right to refuse the entry of any food or beverage item.
Alcoholic beverages may not be brought into nor taken out of Hershey Entertainment venues. Guests may be requested to provide photo I.D. when purchasing alcoholic beverages. Hershey Entertainment and Resorts Company reserves the right to refuse alcohol service to anyone that cannot produce a valid form of photo ID or anyone that appears to be inebriated.
Please report all emergencies to the nearest Safety & Security Officer or any venue employee.
Hershey Entertainment & Resorts Company is only able to provide paging of guests in case of emergency.
Hershey Entertainment venues provides First Aid services for our guests. Please ask any Safety & Security Officer or venue employee for the location of the nearest First Aid center. If immediate first aid is needed, ask any Hershey Entertainment venue employee for assistance.
All visitors to Hershey Entertainment venues are required to wear shoes at all times. Some language, gestures, and suggestive art on apparel may also be considered inappropriate. Hershey Entertainment & Resorts Company reserves the right to address these issues with all guests. Your cooperation is appreciated.
Video recording devices are strictly prohibited during all professional productions inside Hershey Entertainment venues.
Simple cameras for personal use may be brought into the venue, as long as the following guidelines are adhered to:
Hand-held video cameras and still cameras for personal use may be brought into the venue, provided all actions are recorded in accordance with PIAA regulations. Please be courteous to those guests around you when taking pictures. Tripods and monopods are prohibited.
Hand-held video cameras and still cameras for personal use may be brought into the venue, provided no game action is recorded in accordance with American Hockey League regulations. Please be courteous to those guests around you when taking pictures. Tripods and monopods are prohibited.
To ensure the safety and enjoyment of all our guests, the Hershey Entertainment Complex strictly prohibits the operation of or use of any unmanned aerial vehicles (UAVs), commonly known as "Drones," on, from, or above the Hershey Entertainment Complex premises without specific written permission from an official of Hershey Entertainment & Resorts. This includes all UAVs regardless of size, weight, or purpose.
Unauthorized filming, video or audio taping, photographs, records, and all other depictions of Hershey Entertainment venues and/or events are prohibited.
Use of photo arms, more commonly known as "Selfie-Sticks," is strictly prohibited at all events, including concerts, sporting events, and family shows at all Hershey Entertainment operated venues to ensure the safety of our guests. We encourage you to keep all Selfie-Sticks locked securely in your vehicle. Guests that do not comply with this policy may be subject to dismissal without refund.
The throwing of any projectiles in seating areas, ramps, stairwells, or any other areas is prohibited.
During an event any items found should be turned into guest services located at the Box Office. After a game or event has concluded, lost and found items are transferred to the Safety & Security Office, which can be reached during normal business hours at 717-520-5181 and outside of normal business hours at 717-534-8988.
In the event your child is lost, notify the nearest Safety & Security Officer immediately.
Weapons of any kind are prohibited. Weapons are considered to be any item that could endanger public safety. Some examples include; firearms, knives, mace, and chains. Hershey Entertainment and Resorts reserves the right to refuse the entry of any item that could be considered a weapon.
To ensure the safety of our guests, glass bottles, cans, hard-sided coolers, thermoses and open containers may not be brought into the venue. Exceptions: baby bottles.
For major Hersheypark Stadium events, an Items Check is available at the Box Office for a cost of $3.00. Please note: Certain items may not be accepted and guests will be directed to take them back to their vehicle. We are not responsible for lost, stolen or damaged items.
Guests are prohibited from entering restricted areas. Restricted areas include, but are not limited to; playing surfaces, performance areas, locker rooms, and all mechanical rooms.
Guests assume all risks and dangers inherent in and incidental to attending a sporting event, whether occurring prior to, during or subsequent to the actual play, including but not limited to injury from items leaving the playing surface or other sporting equipment entering the spectator areas. Guests must be vigilant at all times and must recognize the many elements that can distract their attention from the game, including but not limited to the video boards and scoreboards and the activities of others.
Hershey Entertainment and Resorts reserves the right to inspect and search all guests entering Giant Center. Guests should be prepared to have all hand carried items open and ready for inspection. Hand carried items include, but are not limited to, bags, purses, camera cases, etc.
Hershey Entertainment and Resorts reserves the right to employ metal detection devices as necessary to promote a safe environment for guests, performers, and employees.
Due to the variety of events and performances, the policy regarding signs may be modified depending upon the requests of the artists/performers. As a general rule, the following policies are in effect:
Hershey Entertainment & Resorts maintains a smoke-free environment. All guest rooms, corridors, and public/meeting spaces are smoke-free areas. There are limited designated smoking areas around the property where guests may enjoy a cigarette. The property's smoking policy also includes e-cigarettes. Please refrain from using e-cigarette products in all smoke-free areas.
Tailgating is not permitted in the parking lot areas. Guests may assemble at their vehicles under the following conditions: