FAQs

Info


What is the Bag Policy?

Hershey Entertainment and Resorts reserves the right to inspect and search all items and guests entering Hersheypark Stadium, Giant Center and Hershey Theatre. Guests should be prepared to have all hand carried items open and ready for inspection. Hand carried items include, but are not limited to bags and purses that meet the size requirements.

Hershey Entertainment and Resorts has implemented the use of magnetometers for all guests upon entry. We recommend that guests arrive at least 45 minutes prior to event start time and bring only essential items in to the venue.

How much is parking?

Parking charge varies per event.

Where should I park?

  • Parking is easy at Giant CenterSM with 10,000 parking spaces, including accessible parking options. Please see our map below for details.
  • Parking Information
    • Overnight parking is not permitted.
    • Tailgating is not permitted. Please review our policy.
    • Hersheypark Season Passes are not valid for free parking at Giant Center.
    • Preferred parking available for concerts and shows.
    • Accessible parking is located in the Preferred Parking Lot and in the General Parking areas.

How do I order tickets?

3 Convenient Ways To Order Tickets

Giant Center is proud to host a sensational line-up of star studded performances, family shows, and Hershey Bears hockey. We offer three convenient ways for guests to order tickets.

Can I purchase multiple venue tickets at the same time?

Make planning easy by purchasing multiple venue tickets at the same time! Call 717-534-3911 to place your order for Giant Center, Hersheypark Stadium, and Hershey Theatre tickets.

What time do doors open?

Doors open approximately 90 minutes prior to the start of the show. Please note, this time may change without notice. Please call the Box Office at 717-534-3911 for additional information.

What if I lose my ticket?

Lost tickets can be re-printed at the box office on the day of your event, with valid ID, for a nominal fee. Please contact the Box Office for additional information.

What is your refund policy?

Once your order has been processed, no refunds or exchanges will be accepted. Please make sure you've selected the proper event and time, venue, and seat locations (when applicable) prior to completing your order. We are not responsible for lost or stolen tickets.

Is there Accessible Seating?

Giant Center strives to accommodate all guest needs. If you have specific accessibility questions or concerns, please contact the ADA Coordinator directly at 717-534-8958, TTY 717-534-8955.

Can I pick my seat?

Pick the perfect seat to enjoy your show or game at Giant Center! Click here to view the Giant Center seating chart.

Premium seating and accessibility accommodations are also available.

What are the Box Office Hours?

Our team will be happy to assist you with your specific requests during regular box office hours.

Box Office Hours
Aug 16 - Aug 22, 2018
Aug 16 Thu 9:00 AM - 5:00 PM
Aug 17 Fri 9:00 AM - 5:00 PM
Aug 18 Sat CLOSED
Aug 19 Sun CLOSED
Aug 20 Mon 9:00 AM - 5:00 PM
Aug 21 Tue 9:00 AM - 5:00 PM
Aug 22 Wed 9:00 AM - 5:00 PM
Aug 23 Thu 9:00 AM - 5:00 PM
Aug 24 Fri 9:00 AM - 5:00 PM
Aug 25 Sat CLOSED
Aug 26 Sun CLOSED
Aug 27 Mon 9:00 AM - 5:00 PM
Aug 28 Tue 9:00 AM - 5:00 PM
Aug 29 Wed 9:00 AM - END OF EVENT
Aug 30 Thu 9:00 AM - END OF EVENT
Aug 31 Fri 9:00 AM - END OF EVENT
Hours currently available from Aug 16 to Aug 31, 2018.

What is the Camera Policy?

Camera policies for professional productions

Video recording devices are strictly prohibited during all professional productions inside Hershey Entertainment venues.
Simple cameras for personal use may be brought into the venue, as long as the following guidelines are adhered to:
  • Simple cameras are defined as still photograph cameras that do not have detachable lenses, or cameras with an attached lenses of less than 2.5" x 3.0".
  • Cell phone cameras are permitted, however, video recording using a cell phone camera is not allowed.
  • Tripods and monopods are prohibited.
  • Please be courteous to those guests around you when taking pictures.
  • Cameras and cases are subject to search upon entering the venue.
The official camera policy may be modified based upon the requests of artists/performers. On show days, the camera policy will be advertised on signs at the entrances to the venue.

Camera policies for High School sporting events

Hand-held video cameras and still cameras for personal use may be brought into the venue, provided all actions are recorded in accordance with PIAA regulations. Please be courteous to those guests around you when taking pictures. Tripods and monopods are prohibited.

Camera policies for American Hockey League events

Hand-held video cameras and still cameras for personal use may be brought into the venue, provided no game action is recorded in accordance with American Hockey League regulations. Please be courteous to those guests around you when taking pictures. Tripods and monopods are prohibited.

Unmanned Aerial Vehicles (UAVS)/Drone Policy

To ensure the safety and enjoyment of all our guests, the Hershey Entertainment Complex strictly prohibits the operation of or use of any unmanned aerial vehicles (UAVs), commonly known as "Drones," on, from, or above the Hershey Entertainment Complex premises without specific written permission from an official of Hershey Entertainment & Resorts. This includes all UAVs regardless of size, weight, or purpose.

Recording of Events

Unauthorized filming, video or audio taping, photographs, records, and all other depictions of Hershey Entertainment venues and/or events are prohibited.

Selfie Sticks

Use of photo arms, more commonly known as "Selfie-Sticks," is strictly prohibited at all events, including concerts, sporting events, and family shows at all Hershey Entertainment operated venues to ensure the safety of our guests. We encourage you to keep all Selfie-Sticks locked securely in your vehicle. Guests that do not comply with this policy may be subject to dismissal without refund.

What is your security process?

Hershey Entertainment & Resorts has implemented the use of magnetometers for all guests upon entry. Guests should be prepared to have all hand carried items open and ready for inspection. It’s recommended to arrive at least 45 minutes prior to event start time and bring only essential items into the venue.

I purchased my tickets from StubHub (or another third party outlet), who do I contact for a refund?

Unfortunately, since that is a third party ticket seller we are not able to assist. The only authorized ticket outlets is our Box Offices and Ticketmaster. We encourage you to only purchase from either of these outlets.

Where is the Giant Center?

Giant Center is located at 550 West Hersheypark Drive Hershey, PA 17033. Get directions.


What hotels are nearby?

There are many hotels near the Giant Center. For more information visit, Where To Stay.


How many people does the Giant Center hold?

The Giant Center is a 10,500-seat multi-purpose arena in Hershey, Pennsylvania and home to the Hershey Bears® ice hockey club. Hershey Bears have held the AHL record for attendance since 2006.

What Is The Hersheypark Event Special And When Is It Available?

With The Hersheypark Event Special you can receive discounted admission to Hersheypark with your event ticket stub when you present it at the Hersheypark Ticketing Services Building. Event ticket must be presented the day before, day of, or day after an event. The Hersheypark Event Special is available during the Hersheypark summer season, during regular operating hours. For more information on how to receive this discount, visit the event special section of the Hersheypark admission tickets page.

 

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