- What is the bag policy?
Hershey Entertainment and Resorts reserves the right to inspect and search all items and guests enteringHersheyparkStadium, Giant Center and Hershey Theatre®. Guests should be prepared to have all hand carried items open and ready for inspection. Hand carried items include, but are not limited to bags and purses that meet the size requirements. Hershey Entertainment and Resorts has implemented the use of magnetometers for all guests upon entry. We recommend that guests arrive at least 45 minutes prior to event start time and bring only essential items in to the venue.
- What is the camera policy?
Camera policies for professional productionsVideo recording devices are strictly prohibited during all professional productions inside Hershey Entertainment venues.
Simple cameras for personal use may be brought into the venue, as long as the following guidelines are adhered to:
- Simple cameras are defined as still photograph cameras that do not have detachable lenses, or cameras with an attached lenses of less than 2.5" x 3.0".
- Cell phone cameras are permitted, however, video recording using a cell phone camera is not allowed.
- Tripods and monopods are prohibited.
- Please be courteous to those guests around you when taking pictures.
- Cameras and cases are subject to search upon entering the venue.
Camera policies for High School sporting eventsHand-held video cameras and still cameras for personal use may be brought into the venue, provided all actions are recorded in accordance with PIAA regulations. Please be courteous to those guests around you when taking pictures. Tripods and monopods are prohibited.
Camera policies for American Hockey League eventsHand-held video cameras and still cameras for personal use may be brought into the venue, provided no game action is recorded in accordance with American Hockey League regulations. Please be courteous to those guests around you when taking pictures. Tripods and monopods are prohibited.
Unmanned Aerial Vehicles (UAVS)/Drone PolicyTo ensure the safety and enjoyment of all our guests, the Hershey Entertainment Complex strictly prohibits the operation of or use of any unmanned aerial vehicles (UAVs), commonly known as "Drones," on, from, or above the Hershey Entertainment Complex premises without specific written permission from an official of Hershey Entertainment & Resorts. This includes all UAVs regardless of size, weight, or purpose.
Recording of EventsUnauthorized filming, video or audio taping, photographs, records, and all other depictions of Hershey Entertainment venues and/or events are prohibited.
Selfie SticksUse of photo arms, more commonly known as "Selfie-Sticks," is strictly prohibited at all events, including concerts, sporting events, and family shows at all Hershey Entertainment operated venues to ensure the safety of our guests. We encourage you to keep all Selfie-Sticks locked securely in your vehicle. Guests that do not comply with this policy may be subject to dismissal without refund.
- What is your security process?
Hershey Entertainment & Resorts has implemented the use of magnetometers for all guests upon entry. Guests should be prepared to have all hand carried items open and ready for inspection. It’s recommended to arrive at least 45 minutes prior to event start time and bring only essential items into the venue.
- My seats are 5-7-9-11. Are they together?
Yes, your seats are together. Our odd numbered seats are on the left side of the theatre and the even numbered seats are on the right side of the theatre. The center section of the theatre seats are numbered consecutively, starting with 101 in each row.
- How many seats are in the theatre?
The theatre has 1,904 seats with 1,144 in the orchestra section and 760 upstairs.
- How long is the show?
Each show varies in length. Usually, most musicals will run about two hours and 30 minutes. To find the running length of a specific show, you are welcome to call the theatre on the day of the show.
- How far are the seats from the stage?
The front row of seats is approximately 15 ft. from the stage. The last row of our balcony is only 125 feet from the stage making the Hershey Theatre a very intimate venue to watch any show.
- Do you have an elevator?
We do not have an elevator to the balcony. Should someone in your party need special seating, we will make every effort to accommodate your needs. Please feel free to call us for arrangements.
- Where is the parking? What if it's full?
There is a large parking lot directly across the street from the Caracas Ave. entrance. Should that parking lot be filled, there is additional parking off Caracas Avenue, one block on your left. There is no charge to park in these lots. Full Parking Info
- What time do doors open?
Doors open approximately 60 minutes prior to the start of the show. Please note, this time may change without notice. Please call the Box Office at 717-534-3911 for additional information.
- If it snows, will they cancel the show?
Just like Broadway, the show must go on. As long as the company presenting the show is in Hershey, the show will be performed.
- If I can't attend, can I get my money back?
Unfortunately, all sales are final and there will be no refunds if you cannot attend a performance.
- Why does an infant or child need a ticket?
Every patron of the theatre needs to have a ticket, no matter what the age. Having a child sitting on your lap may be very distracting to patrons sitting near you. It could also hinder the view of the patrons sitting behind you.
- Can I use my tickets another day?
Your tickets are only good for the day of the performance. If you forgot to attend a performance, we will try to accommodate you at another performance of the same show, if possible.
- Is this a dinner theatre? Why are the tickets priced so high?
We are not a dinner theatre. Ticket prices are many times pre-determined, but rest assured, we try to keep the costs as affordable as possible.
- What should I wear?
Dress at the theatre varies by event, but generally, casual to dressy casual seems to be the normal attire.
- Can I exchange my tickets for a different show?
Tickets may be exchanged for a different performance of the same show for a small fee. We cannot exchange tickets between single performances.
- Can I use my gift card by phone?
No, you can not use your gift card over the phone.
- I purchased my tickets from StubHub (or another third party outlet), who do I contact for a refund?
Unfortunately, since that is a third party ticket seller we are not able to assist. The only authorized ticket outlets is our Box Offices and Ticketmaster. We encourage you to only purchase from either of these outlets.
- What Is The Hersheypark Event Special And When Is It Available?
With The Hersheypark Event Special you can receive discounted admission to Hersheypark with your event ticket stub when you present it at the Hersheypark Ticketing Services Building. Event ticket must be presented the day before, day of, or day after an event. The Hersheypark Event Special is available during the Hersheypark summer season, during regular operating hours. For more information on how to receive this discount, visit the event special section of the Hersheypark admission tickets page.