Hershey Theatre FAQs

Guests should be prepared to have all hand-carried items open and ready for inspection.

• Each person may have one clear bag of any size that is constructed of plastic, vinyl, or PVC. No hardware or decor is allowed to conceal the bag. The bag must be transparent.
• In addition to or in place of the clear bag, one hand clutch/wristlet/small purse, with or without a handle or strap, and not exceeding 5"x8"x1" is permitted.
• Exceptions for medical and parenting bags: a medical needs bag and/or a parenting needs bag smaller than 14” x 14” x 6” is permitted and must go through metal detection screening and are subject to physical search.

Prohibited bags will not be permitted inside the venue. Guests with prohibited bags will need to return their bags to their vehicle, and/or transfer their belongings to an approved clear plastic bag before entering the venue.

We reserve the right to inspect and search all items and guests entering Hershey Theatre. We have implemented the use of magnetometers for all guests upon entry. We recommend that guests arrive at least 45 minutes prior to event start time and bring only essential items into the venue.

Once guests exit the building, they may not re-enter the building with the same ticket. A new ticket may be purchased for re-entry.

For more than 80 years, Hershey Theatre has provided world-class entertainment in a safe and enjoyable environment. Based on updated Pennsylvania guidance, we have updated our safety enhancements.

• Guests are free to continue to wear face coverings anywhere on property if they choose to do so.
• Our company continues to maintain our enhanced cleaning, sanitization, and disinfection standards, which meet or exceed established industry guidelines.

Hershey Theatre is now cashless and accepts all major credit cards and debit cards.

Camera policies for professional productions

Video recording devices are strictly prohibited during all professional productions.

Simple cameras for personal use may be brought into the venue, as long as the following guidelines are adhered to:

• Simple cameras are defined as still photograph cameras that do not have detachable lenses, or cameras with an attached lenses of less than 2.5" x 3.0".
• Cell phone cameras are permitted, however, video recording using a cell phone camera is not allowed.
• Tripods and monopods are prohibited.
• Please be courteous to those guests around you when taking pictures.
• Cameras and cases are subject to search upon entering the venue.

The official camera policy may be modified based upon the requests of artists/performers. On show days, the camera policy will be advertised on signs at the entrances to the venue.

Unmanned Aerial Vehicles (UAVS)/Drone Policy

To ensure the safety and enjoyment of all our guests, the Hershey Entertainment Complex strictly prohibits the operation of or use of any unmanned aerial vehicles (UAVs), commonly known as "Drones," on, from, or above the Hershey Entertainment Complex premises without specific written permission from an official of Hershey Entertainment & Resorts. This includes all UAVs regardless of size, weight, or purpose.

Hershey Entertainment & Resorts has implemented the use of magnetometers for all guests upon entry. Guests should be prepared to have all hand carried items open and ready for inspection. It’s recommended to arrive at least 45 minutes prior to event start time and bring only essential items into the venue.

Yes, your seats are together. Our odd numbered seats are on the left side of the theatre and the even numbered seats are on the right side of the theatre. The center section of the theatre seats are numbered consecutively, starting with 101 in each row.

The theatre has 1,904 seats with 1,144 in the orchestra section and 760 upstairs.

Each show varies in length. Usually, most musicals will run about two hours and 30 minutes. To find the running length of a specific show, you are welcome to call the theatre on the day of the show.

The front row of seats is approximately 15 ft. from the stage. The last row of our balcony is only 125 feet from the stage making the Hershey Theatre a very intimate venue to watch any show.

We do not have an elevator to the balcony. Should someone in your party need special seating, we will make every effort to accommodate your needs. Please feel free to call the Box Office at 717-534-3911 for arrangements.

There is a large parking lot directly across the street from the Caracas Ave. entrance. Should that parking lot be filled, there is additional parking off Caracas Avenue, one block on your left. There is no charge to park in these lots. Full Parking Info

Doors open approximately 60 minutes prior to the start of the show. Please note, this time may change without notice. Please call the Box Office at 717-534-3911 for additional information.

Just like Broadway, the show must go on. As long as the company presenting the show is in Hershey, the show will be performed.

All sales are final.

Every patron of the theatre needs to have a ticket, no matter what the age. Having a child sitting on your lap may be very distracting to patrons sitting near you. It could also hinder the view of the patrons sitting behind you.

Your tickets are only good for the day of the performance. If you forgot to attend a performance, we will try to accommodate you at another performance of the same show, if possible.

We are not a dinner theatre. Ticket prices are many times pre-determined, but rest assured, we try to keep the costs as affordable as possible.

Dress at the theatre varies by event, but generally, casual to dressy casual seems to be the normal attire.

Tickets may be exchanged for a different performance of the same show for a small fee. We cannot exchange tickets between single performances. Any tickets purchased on Ticketmaster will need to be exchanged through Ticketmaster during a run of a Broadway show.

No, you can not use your gift card over the phone.

Unfortunately, since that is a third party ticket seller we are not able to assist. The only authorized ticket outlets is our Box Offices and Ticketmaster. We encourage you to only purchase from either of these outlets.

With The Hersheypark Event Special you can receive discounted admission to Hersheypark with your event ticket stub when you present it at the Hersheypark Ticketing Services Building. Event ticket must be presented the day before, day of, or day after an event. The Hersheypark Event Special is available during the Hersheypark summer season, during regular operating hours.

View more information on senior photos at our venue.

Drop-off and pick-up

There are spaces in front of the theatre for drop-off and pick-up. However, vehicles may not park in these spaces during the performance under any circumstances.

Accessible Seating

Accessible, wheelchair and companion seating is available in the orchestra/main auditorium of the theatre. Please note, Hershey Theatre does not have an elevator. Patrons may either remain in their wheelchairs or transfer to house seats. Patrons who would like to remain in their wheelchairs during the performance should request wheelchair-accessible locations when buying their tickets. Accessible seating, which accommodates a wheelchair, is located in the Rear Orchestra Left and Right, and in the Front Orchestra Left and Right Row B. If you have specific questions regarding accessibility, accessible tickets or any other ADA concern, please contact the Box Office directly at 717-534-3911, TTY 717-534-8955, or email hersheyboxoffice@hersheypa.com.

Accessible Restrooms

Our accessible restroom is conveniently located on the main floor behind the rear orchestra.