Subscriber FAQs

Fill in "Section 1" of your renewal statement and return the renewal statement.

To make any changes, you must fill in "Section 2." By filling in "Section 2," we will hold your order until after the renewal deadline. We'll make every effort to accommodate your request and if needed, a box office representative will contact you to discuss changes.

If you let us know right away by filling in "Section 3," we can release your seats for someone else.

No, several customers have your same seats, but at different performances during the run of the show. Customers requesting the optional shows will be filled on a first-come, first-served basis and we do our best to keep the seats close to your original seats.

Please send the higher amount if sending a check. We will refund you the difference if the change cannot be made.

To add additional series tickets, please fill out "Section 2." We'll make every effort to accommodate your request and a box office representative will contact you to discuss changes.

Subscription holders will have a pre-sale opportunity for individual ticket sales the week prior to the public onsale. Please contact the Box Office at 717-534-3405 for additional information.

No, we cannot refund the shows. However, we can exchange the tickets for a different performance of the same show.

No, your order is filed in the order it was received. Due to the high volume of fax orders, we are unable to verify each one.

Premium Orchestra is the first seven rows (A-G) of our left and right orchestra sections, as well as all of our center orchestra section (A - DD). If you are in the Premium Orchestra, you are in the very best seats in the house!

In an effort to make the performing arts affordable to everyone, we have deeply discounted the top four rows of our balcony, rows N-Q. Please call the Hershey Theatre Box Office at 717-534-3405 for show specific Cloud Club pricing information.